This document sets out how we use, process and protect your personal data you give us when using this website and ABC Mobile OÜ services/products and other content. We act in our customers' interest and are transparent about the processing of your personal data.
1. What information we collect
2. How the information is used by us
3. How do we store and maintain data
6. Your rights
7. Contact details
The information collected by us is necessary to provide you with a service/product and/or to allow us to optimize our services/products. Such information can be collected when you use this website or when you use each of our services including our premium rate services and/or products.
The information we collect may include:
- Your name
- Date/Time of birth (age)
- Email address
– Telephone number.
In some cases, we may collect and process the following information (depending on the type of service and/or product): your habits (including harmful addictions); hobbies and fancies; food excesses; clothing, pastime preferences and etc.; the favorite music; sport and sporting performance; your skills and experiences; personality traits and personal skills; educational background; relationship status; place of living (city, country); professional occupation, place of work/study; fears; the favorite color, country, city and other preferences, likes and dislikes; general information about wellbeing (NOTE: We collect and use only general information about your health, excluding data on diagnosis, diseases, tests, mental state and other anamnesis data) and other general data.
In addition to this, we also collect automatically information from your phone tablet/mobile device or other device you're using to access our website, services and/or products. This can include the IP address, data that identifies your mobile device, device-specific settings and characteristics, the browser you're using, app crashes, social network account, and other system activity, your language settings and location details. There are also situations when we receive information about you from others or automatically collect other information.
Our premium rate service can store your mobile phone number, the number you dialed, the length and frequency of your calls. We also store information on any interactions via social media platforms or forums. In addition to that, you can provide us with feedback or ask for help with using our support service, which involves providing us with personal data.
DISCLAMER: ALL INFORMATION AND/OR “ADVICES”, “TESTS RESULTS”, “PREDICTIONS” CONTAINED ON OUR WEBSITE, APPS, SERVICES/PRODUCTS ARE PROVIDED FOR ENTERTAINMENT PURPOSES ONLY, AND SHOULD NOT BE CONSTRUED AS MEDICAL, LEGAL, OR FINANCIAL ADVICE ON ANY SUBJECT MATTER. THE ABC MOBILE OÜ DISCLAIMS ALL LIABILITY IN REGARDS TO ACTIONS TAKEN OR NOT TAKEN BASED ON ANY OR ALL OF THE CONTENTS ON THIS WEBSITE. PLEASE NOTE THAT ABC MOBILE OÜ DOES NOT NECESSARILY ENDORSE, AND IS NOT RESPONSIBLE FOR, ANY THIRD-PARTY CONTENT THAT MAY BE ACCESSED THROUGH THIS WEBSITE.
The information is used by us to:
- Provide the best service.
We provide our services/products from our local offices in different languages, and we’re here to help 24 hours a day, 7 days a week. Sharing your relevant details our customer service staff allows us to respond when you need us – including responding to any questions you might have about the services/products.
- Personalize the service to you
The main goal here is to optimize and customize our services/products to your needs, making them easier and more enjoyable to use.
- Verify that you are above the age limit to use the service.
The services/products offered by ABC Mobile OÜ are not directed at children under 18 years old. For children younger than 18 years old, the use of any of our services/products is only allowed with the valid consent of a parent or a guardian. If we become aware that we process information of a child under 18 years old without the valid consent of a parent or guardian, we reserve the right to delete it.
- Interact with you and update you on news, important notices (offers & promotions) via email, mail, phone or text message/SMS. When you use our services/products, we can send you the message with “login” and “password” to access the service/product or apps.
In addition to that we might send you a questionnaire or invite you to submit a review about your experience with our services/products and other content. If you do not wish to be contacted about our offers, promotions or news, you can unsubscribe from our emails, text message/SMS.
- Prevent fraud (Promotion of a safe and trustworthy service).
In order to create a trustworthy environment for you, we might use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we might use personal data for risk assessment and security purposes, including the authentication of users. For such purposes, we might have to stop certain services or put services on hold until we've finished our assessment.
We may also use and process your information and content, using different technologies to the following purposes:
To contact you when we believe it to be necessary;
To detect abuse and illegal activity; to detect and prevent misappropriation, infringements, identity theft and other illegal activities and misuse of the Services and/or Products;
To handle breakdowns and malfunctions;
To take any action in any case of dispute, or legal proceeding of any kind between you and the Services and/or Products, or between you and other users or third parties with respect to, or in relation with the Services and/or Products;
To help improve the safety and reliability of our Services and Products. This includes detecting, preventing, and responding to security risks, and technical issues that could harm us, our users, or the public;
- Comply with regulatory requirements.
Personal data submitted is sent to and stored on secure servers located in the European Economic Area according to REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
- Research, analyze, update or enhance the services we provide.
We also use personal data for analytical purposes and measurement to understand how our services are used. This is part of our mission to improve our services and enhance the user experience, but can also be used for testing purposes, troubleshooting, and improving the functionality and quality of our services/products and content. We strive to only use pseudonymized data for these analytical purposes.
We may also monitor and record calls you make or receive when using our services for the purposes of quality control (Call monitoring). And if you contact us, we may keep a record of your request in order to help solve any issues you might be facing.
3. How we store and maintain data
We observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
We process your information for the purposes described in this policy, based on the following legal grounds:
With your consent
Information submitted may be transferred by us to our affiliated companies and/or to the third parties, which may be situated outside the European Economic Area and may be processed by staff operating outside the European Economic Area. By submitting information via the Website, you agree to this storing, processing and/or transfer. We may from time to time employ other companies and individuals to carry out functions on our behalf including, but not limited to service delivery, marketing assistance, data analysis and customer service provision, which may require access to your personal information. Where requested by law, we may disclose information to regulators or governing bodies. We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we're otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.
You have the right to know what personal information we hold about you, to correct errors in that information and to prevent us from using your personal data for marketing purposes.
You can ask us for a copy of the personal data we hold about you.
In certain situations, you can also ask us to send the personal data you've given us to a third party.
Where we use your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.
If you want to object to the processing of your personal data on the basis of legitimate interest and no opt-out mechanism is available to you directly, you can contact us at [email protected].